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Pensioner contact details

If you are an AXA Provincial Pensioner and want us to add your contact details to our database so that we can keep in touch with you, please click on the Contact details form below:

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Either use the form below or email admin@myappa.org

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Useful AXA/Capita contacts

AXA Pensions Administration – Capita

  • Queries about your benefits in the scheme; write to AXA UK Group Pension Scheme, Capita, PO Box 555, Stead House, Darlington, DL1 9YT, or call 0370-123 4701, or email axa-pensions@capita.com
  • Queries about pension payments, notifying deaths or changes of address; call 0114-273 7331
  • Complaints; call 0370-123 4701. If unresolved, email pensiontrustees.uk@axa-uk.co.uk
  • Hartlink Online Portal – manage your DB account online at www.hartlinkonline.co.uk/AXA-employeebenefits. Once registered, you can see your payslip and P60 online, and update your personal details.

AXA Insurance Help Teams

New, existing business and claims

  • Motor: 0330-024 1158
  • Household: 0330-024 1235
  • Travel: 0330-024 1307
  • Complaints: 0345-300 0726

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